10/10 on delivery of project objectives
Designed and delivered Staff Development & Training program, including objective setting, performance measurement and evaluation, team building, communications, product and systems training.
Recruitment and training for a global Investment Bank in North America. Provided mentoring and coaching to line managers to develop their abilities to remove the barriers to peak performance.
Developed internal procedures and a new joiners induction presentation for balance sheet account reconciliations.
Provided support for an in-house mortgage book, successfully negotiated the early redemption of a number of mortgages prior to the migration to a third party.
Performed a feasibility study for a Payroll department to outsource non-core activities.
Reviewed all balance sheet accounts for a Human Resources department and produced action plans to assist them with resolving historic exposures. Automated the monthly account ownership and reconciliation process.
Developed a training program for a new e-banking service launched by a Luxembourg bank.
Integrated new e-banking functions within existing Private Banking infrastructure for a European bank.